Troubleshooting Registration Errors

If you have any difficulties registering the below information may be helpful.

What does it mean if I receive the validation “We are unable to identify your company, please check the values you entered and try again.“?

This response means that the combination of EIN and Access Code entered into the registration form does not match the company's information that we expect to register. If this occurs, steps taken to resolve it may include:

  • Verify to be sure you did not make a typo.
    1. Confirm you are entering the correct EIN
    2. Verify the access code you received in communications from MERIT.
  • If you believe you are entering accurate information, please get in touch with or (833) 608-8811 for assistance.

What does it mean if I receive the validation"The entered access code has already been used for program registration or exemption“?

This response means that someone from your company already registered for an account. That person has access to the company’s retirement portal and can provide access to additional users through those tools rather than the public registration pages. Please consult internally to identify the existing administrative user. If you can't identify that person or that person has left the firm, please contact or (833) 608-8811 for assistance.

What does it mean if I receive the validation “The invite has either been invalided or has been used“?

This response means the registration invite link has already been used or has been invalidated. If this happens, please contact or (833) 608-8811  for assistance.

What is my username? I don’t remember creating it.

The email address provided on the Contact Information page of the registration flow serves as your username to access your company’s retirement portal. An email titled “Thank you for registering” was sent to this email address at the close of the registration process.

I started the registration process but did not finish it. What should I do?

If you've started but did not finish the registration process, please simply begin the process over again.

What do I do if I have 2 or more companies to register for MERIT?

Check out these instructions to learn how to link all your companies together under a single user login and password during the registration process.